FAQ

Product Information

Can I consume a product after its use-by date ?

Our macarons can not be consumed beyond the 4 days following the packaging date. Our pastries are to be eaten on the day of their purchase. For all other products (jam, dragées, tea, marshmallows, etc), the date of minimum durability is indicated on the packaging.

Client Account

How do I create an account ?

To subscribe, please complete the registration form by clicking here
You can also access this registration form after the summary of your shopping cart.

Why should I create an account ?

Creating an account allows you to follow your order status, update your personal information, manage your password and follow our products through our newsletters.

Orders

How do I place an order ?

You can order our products from this site by clicking on the tab "Online shop". After having chosen your shipping mode and products, you must add them to your shopping cart. You then need to log into your account by entering your email address and password. If you haven't got an account yet, you need to fill out the registration form. Enter your delivery address and billing address. If you would like to do so, you can join a personal message to your order. You must then accept our general terms and conditions of sale before proceeding to secured payment. Once your order is accepted and the online payment is made, a confirmation email is sent to you. It contains your order number.

Can I choose my own assortment ?

You can arrange your own box. You must "Clear" the box, then choose your wanted flavours by clicking on them. The chosen flavour will automatically be registered in the box.

I have not received an order confirmation email.

If you haven't received a confirmation email, then it was maybe placed in the spam section of your electronic mailbox. If the problem persists, do not hesitate to contact us using our contact form. You can also check your order status in "My account" --> "My orders".

Can I change my order content ?

As long as the payment is not completely registered, you can change your order content by accessing your shopping cart. Once the payment is registered and accepted, you will not be able to change your order, except for a similar article at the same price (for example, it is possible to replace a box of rose tea by a box of caramel tea), by using our contact form. Your change request must reach us at least 48 hours before the scheduled delivery date. You can not add articles to an order previously accepted and registered.

I would like to order a present for a close relation.

We take the greatest care of every order we receive. Ladurée offers you the possibility to write a personal message for your addressee. No invoice is sent with the shipment. Only a preparatory bill is handed with the package.

Payment

Which online payment options are available ?

Only payments by credit card are accepted for an online payment. We accept payments by Visa, Blue Card, Mastercard and American Express. Ladurée gift vouchers can not be used for online payments.

Is payment secure ?

The payments made on our website and the information related to your order are secured. This information is crypted and protected by our online payment service.

Delivery

Where do you deliver ?

Our products are shipped in Metropolitan France (Corsica excluded) and in some other countries (you can find the complete list by clicking here). Courier deliveries are guaranteed in Paris and in Paris' inner suburbs (complete list by clicking here). For any delivery outside these zones, we invite you to get in touch with our ordering service (tel : XXXXXXXX) to get a personalised tariff.

What information should I give for efficient deliveries ?

To guarantee the convenient proceedings of your order delivery, you should give us the most precise and complete information when you enter your delivery address. You should also ensure beforehand the presence of the receiver : all day for deliveries and at the expected time slot for a courier delivery. For companies, the shipment is handed to the reception desk. You must note that some hospitals refuse to take delivery of packages intented for patients or doctors.

What are your delivery speeds ?

For courier deliveries in Ile-de-France, the delivery date is GUARANTEED to be one day for orders placed before 3 pm (except special cases : Pyramides and Marie Antoinette products). 
It is possible to select a 2-hour delivery time slot on a desired date (from 8 am to 10 am, from 10 am to 12 pm, from 12 pm to 2 pm, from 2 pm to 4 pm, from 4 pm to 6 pm, and from 6 pm to 8 pm). 

For deliveries in the rest of France, the delivery date is GUARANTEED WITHIN 24 to 48hrs after leaving our workshop (except special cases : Pyramides and Marie Antoinette products). 
Your online payment must be made before midnight to be taken into account the following day and shipped two days latter. 

For international deliveries, all orders are sent via UPS SAVER, within 48 to 72hrs depending on the country (except special cases : Pyramides and Marie Antoinette products).

What are your delivery rates ?

We work with the companies UPS and Chronopost. Our costs are fixed for Metropolitan France and they depend on the amount of your purchases: 
- Courier delivery in Ile-de-France : €22,50 
- Delivery in France : €12. Shipping is free for any purshase over €90. 

For international deliveries, tariffs depend on the weight, the destination of your order and the date of delivery. 
For information: GERMANY from €47.50 / AUSTRIA from €43 / BULGARIA from €62 / CYPRUS from €62 / DENMARK from €52 / SPAIN from €43 / ESTONIA from €62 / GREAT BRITAIN from €43 / GREECE from €47.50 / HUNGARY from €52 / LATVIA from €47.50 / LITHUANIA from €62 / LUXEMBOURG from €47.50 / MALTA from €62 / NETHERLANDS from €47.50 / PORTUGAL from €43 / CZECH REPUBLIC from €52 / SLOVAKIA from €52 / POLAND from €52

How can I track the progress and delivery of my order ?

Our deliveries are taken over by UPS from Tuesday to Friday and by Chronopost on Saturday. When your order is shipped, an email confirmation is sent to you, containing your tracking number. Another email is sent to you following the collection of your package at our workshop, followed by a delivery confirmation email when the package has been delievered.

Others

Can I find all the products online ?

Our website offers a vast selection of the products available in stores. Nevertheless, some of our products are kept exclusively for deliveries and others can only be ordered by phone or directly in our stores (viennoiseries, personalized entremets...)